We are looking for a Correspondence Specialist to become an integral part of our team! The individual will primarily be responsible for receiving and processing correspondence from the public, private industry, and other government entities.
Check emails several times per day for incoming correspondence.
Receive correspondence, input it into the iCMS tracking system, and assign control numbers to each item.
Correctly identify and note in iCMS urgent and priority correspondence.
Review correspondence for comprehension, possible re‐routing and/or special handling.
Monitor and control correspondence in iCMS, to include routing correspondence to appropriate specialists for response, receiving responses from specialists and routing to editors, routing responses for legal review (if necessary), and routing correspondence responses to appropriate staff directors and other senior management for approval and signatures.
Appropriately close correspondence items in iCMS when final responses are issued, copy and mail final correspondences, and distribute hard copies to designated divisions for filing purposes.
Maintain basic correspondence databases, and organize and safe‐keep official documents records.
Strong computer skills
Experience in the transportation industry is preferred